Lee Game Privacy Policy

1 Who We Are

Lee Game is an online sports betting and casino entertainment platform accessible at leegame.app, built specifically for adult players in Pakistan. We operate Sports Betting, Casino, Live Casino, Slots, a Game Lobby, VIP programme and Promotions — all transactions processed in Pakistani Rupees (PKR) through local payment channels including JazzCash, Easypaisa, Raast and direct bank transfer.

This Privacy Policy describes how Lee Game collects, stores, uses and protects the personal data of every individual who visits, registers on or uses our platform. It applies to all sections of the website and any mobile interface we provide. By creating a Lee Game account, you confirm that you have read and understood this policy and consent to the processing of your personal data as described here.

References to "Lee Game", "we", "us" or "our" throughout this document refer to the Lee Game platform and its operating team. References to "you" or "your" refer to any registered user or visitor of leegame.app.

2 Data We Collect

Lee Game collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and in some cases from third parties involved in verifying your identity or processing your payments. Below is a breakdown of the categories of data we collect:

We only collect data that is genuinely necessary for the purposes described in this policy. We do not collect sensitive data such as racial or ethnic origin, religious beliefs, biometric data or health information unless you voluntarily provide it in a support interaction — in which case it is used solely to resolve your query and not stored long-term.

3 How We Use Your Data

Lee Game uses the personal data we collect strictly for the purposes of operating the platform and delivering a safe, personalised experience for every player in Pakistan. The specific ways in which we use your data include:

• Account management: Creating and maintaining your Lee Game account, processing login sessions, tracking account preferences and managing your VIP tier status.
• Transaction processing: Processing PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card channels; verifying payment ownership; and maintaining accurate financial records for your account.
• Identity verification: Completing Know Your Customer (KYC) checks to confirm your age, identity and payment method ownership before processing withdrawals or as otherwise required.
• Platform personalisation: Tailoring your game lobby, displaying relevant promotions — such as PSL season offers or Cricket special bonuses — and surfacing betting markets that match your activity patterns.
• Security and fraud prevention: Monitoring account activity to detect suspicious behaviour, duplicate accounts, bonus abuse, money laundering indicators or other prohibited conduct as described in our Terms and Conditions.
• Customer support: Using your account information, transaction records and communication history to respond to queries, resolve disputes and process responsible gaming requests such as self-exclusion or deposit limit changes.
• Platform improvement: Analysing aggregated, anonymised usage data to improve site performance, fix technical issues and develop new features across Sports, Casino, Slots and the Game Lobby.
• Responsible gaming: Monitoring usage patterns as part of our commitment to identifying signs of problem gaming and proactively offering tools such as session reminders, cooling-off periods and self-exclusion.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from relevant authorities.

4 Legal Basis for Processing

Lee Game processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing your identity data, contact data and financial data is necessary to provide the services you have signed up for — including maintaining your account, processing PKR deposits and withdrawals, and settling bets. Without this processing, Lee Game cannot operate your account.
• Legitimate interests: Some processing activities — such as fraud detection, platform security monitoring and aggregated usage analytics — are conducted on the basis of Lee Game's legitimate interests in operating a safe and well-functioning platform. We carry out these activities in a way that does not override your privacy rights.
• Consent: Where we send you optional marketing communications about new Promotions, PSL specials or bonus offers via email or SMS, we do so on the basis of your consent. You can withdraw this consent at any time from your account notification settings or by contacting support.
• Legal obligation: Certain data retention and identity verification activities are carried out because they are required under applicable laws governing financial record-keeping and anti-money laundering obligations.

5 Payment Data & KYC

Because all Lee Game transactions are conducted in PKR through local payment channels — JazzCash, Easypaisa, Raast, bank transfer, debit cards and credit cards — payment data handling is a core part of how we process personal information. Here is what you need to know:

• Payment transactions are processed through secure, third-party payment gateways. Lee Game does not store full card numbers, CVV codes, JazzCash/Easypaisa PINs or internet banking passwords on our servers.
• We retain a record of your transaction amounts, dates, payment method type and transaction reference numbers as part of your account history. This is used for dispute resolution, withdrawal processing and legal record-keeping.
• Deposits must come from a payment account registered in your own name. This is verified as part of the KYC process. Third-party deposits are not accepted and will be reversed if received.
• KYC verification requires you to submit copies of valid identity documents — typically a Pakistani CNIC or passport — and, where requested, proof of your payment method. These documents are reviewed by Lee Game's verification team and stored securely.
• KYC documents are retained for as long as your account remains active and for a minimum period after closure as required by applicable record-keeping obligations.

6 Sharing Your Data

Lee Game does not sell, rent or trade your personal data to any third party for marketing or commercial profiling purposes. We share your data only with the categories of recipients described below, and only to the extent necessary to deliver the relevant service:

• Payment processors: JazzCash, Easypaisa, Raast infrastructure partners, banks and card networks require certain transaction and identity details to process PKR payments. These partners are bound by their own data security and confidentiality obligations.
• Identity verification providers: Where we use third-party KYC or document verification services to confirm your identity, those providers receive the documents and data you submit for that purpose only.
• Game content providers: Casino, Slots and Live Casino games are supplied by licensed game studios and live dealer providers. These providers may receive a session token and anonymised player identifier to serve game content — they do not receive your full identity or payment details.
• Platform and hosting infrastructure: Lee Game's platform runs on cloud hosting and content delivery services. Data stored on those systems is subject to strict access controls and data processing agreements.
• Legal and regulatory authorities: If we receive a lawful, formal request from a relevant authority for account or transaction data, we will comply with that request to the extent required by law. Where legally permitted, we will notify you of such a request.

All third-party service providers that process personal data on our behalf are required to handle that data securely, use it only for the specific purpose we have engaged them for, and comply with applicable data protection obligations. We do not permit our service providers to use your data for their own independent purposes.

7 Cookies & Tracking Technologies

Lee Game uses cookies and similar tracking technologies to operate the platform, keep you logged in, remember your settings and analyse how players interact with the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your account preferences and enable secure navigation between pages. You cannot opt out of essential cookies while using the platform.
• Functional cookies: These remember choices you have made — such as your preferred sport, Casino game category or notification settings — so you do not need to re-configure them every session.
• Analytics cookies: We use analytics tools to understand how players navigate the site, which features they use most and where technical issues may occur. This data is aggregated and does not directly identify individual users.
• Security cookies: These help us detect suspicious login behaviour, identify duplicate session attempts and protect your account from unauthorised access.

You can manage or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core Lee Game platform, though some personalisation features may not work as expected. Note that clearing cookies will log you out of your current session.

We do not use third-party advertising cookies or cross-site tracking technologies for ad targeting purposes on the Lee Game platform.

8 Data Retention

Lee Game retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable legal obligations. The general retention principles we follow are:

• Active accounts: Personal data is retained for the full duration that your Lee Game account remains open and active.
• Closed accounts: Following account closure, we retain identity and financial transaction records for a minimum period as required by applicable record-keeping and anti-money laundering obligations. This minimum retention period is typically five years from the date of closure, though specific data categories may have different retention windows based on legal requirements.
• KYC documents: Identity verification documents are retained for the duration of your account and the applicable post-closure retention period described above.
• Support communications: Records of support interactions — including live chat transcripts and email correspondence — are retained for up to two years from the date of the interaction to assist with dispute resolution and quality assurance.
• Betting and gaming records: Individual bet records, game session logs and transaction histories are retained as part of the account record for the full active account period and the post-closure retention window.
• Marketing consent records: If you have given consent to receive promotional communications, we retain a record of that consent and any subsequent withdrawal for as long as required to demonstrate compliance.

When personal data is no longer required and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be attributed to an individual.

9 Data Security

Protecting your personal data and PKR transaction records is a fundamental responsibility that Lee Game takes seriously. We implement a layered approach to data security that covers both technical and procedural controls:

10 Your Rights

As a Lee Game account holder, you have a number of rights in relation to your personal data. You can exercise any of these rights by contacting our support team through live chat or at the email address listed in Section 13.

• Right of access: You can request a copy of the personal data Lee Game holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you can request that it be corrected. For most account details such as contact information, you can update these directly from your account profile.
• Right to erasure: You can request deletion of your personal data in certain circumstances — for example, when the data is no longer necessary for the purpose it was collected. Note that some data must be retained for legal or compliance reasons even after a deletion request, and these records cannot be removed until the applicable retention period expires.
• Right to restrict processing: In certain circumstances, you can ask us to pause the processing of your data while a query or dispute is being resolved.
• Right to data portability: You can request a copy of the personal data you have provided to Lee Game in a structured, machine-readable format for your own use.
• Right to withdraw consent: Where processing is based on your consent — such as receiving marketing communications about Promotions or PSL special offers — you can withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.

We aim to respond to all data rights requests within 30 days. Complex or high-volume requests may take longer, in which case we will keep you informed of the expected timeframe. There is no charge for exercising your data rights in standard circumstances.

11 Children's Privacy

Lee Game is an adult-only platform. You must be at least 18 years of age to register, play or use any part of the Lee Game service. We do not knowingly collect personal data from anyone under the age of 18.

During registration and KYC verification, we collect date of birth information and verify identity documents specifically to confirm that users meet the minimum age requirement. If we discover that a user under the age of 18 has registered and provided personal data, the account will be closed immediately, any personal data will be deleted as quickly as practicable, and any deposited funds will be returned through the original payment channel.

If you are a parent or guardian and believe that a minor in your household has registered on Lee Game, please contact our support team immediately so the account can be investigated and closed. We take underage gambling extremely seriously and our support team is available every day of the week to handle such reports as a priority.

12 Changes to This Privacy Policy

Lee Game may update this Privacy Policy from time to time to reflect changes in how we operate the platform, updates to applicable data protection requirements, or changes in the third-party services we use. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

Where changes are material — for example, if we significantly change the types of data we collect or how we share it — we will notify registered account holders by email or through a notice within the platform before the changes take effect. For minor updates, such as clarifications or corrections of language, we may update the policy without advance notice.

Your continued use of Lee Game following any changes to this Privacy Policy constitutes your acceptance of the updated version. We recommend checking this page at the start of each major cricket season — particularly ahead of PSL editions and major T20 international series — to stay informed of the current policy.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how Lee Game handles your personal data, our support team is available every day of the week.

• Email: [email protected] — please include "Privacy Query" in your subject line for the fastest routing to the relevant team.
• Live Chat: Available within your Lee Game account — look for the chat icon once you are logged in. Live chat is the fastest way to reach us for urgent account matters.
• FAQ: Common questions about accounts, payments and responsible gaming are answered in the FAQ section.

For requests to exercise your data rights — including access, correction, erasure or portability — please contact us through one of the channels above. To help us process your request quickly, include your registered email address and a brief description of the request. We will respond within 30 days of receiving your request.